Frequently Asked Questions

Everything you need to know about ethical tourism with Hidden Jakarta.

You can book directly through our website by selecting your preferred tour and date.
Our tours are not “slum tourism.” They are community-led, built on respect and equality, and 50% of the fees go directly back to the kampung.
Yes, you can reschedule up to 48 hours before the tour. • Cancellations made more than 48h in advance: full refund. • Cancellations made within 24–48h: 50% refund. • Cancellations made less than 24h before the tour: no refund.
Community members decide what support is most needed — from food and school kits to micro-support for small businesses.
Absolutely! You can donate directly to fund meals, education, or empowerment projects.
Yes, it’s safe. Our guides are from the community and will ensure you have a respectful and welcoming experience.
Depending on the type, tours last between 1.5 to 4 hours.
Tours are primarily in English and Bahasa Indonesia.
Yes! Our tours are family-friendly. Children are welcome and often enjoy meeting local kids in the kampung.
Every donation funds meals, school supplies, and empowerment programs in the local community, following our 3E principle: Emergency, Education, Empowerment.

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